Refunds, Returns, And Exchanges

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at customercare@everblue.in with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customercare@everblue.in .

What Is Everblue’s Return And Exchange Policy? How Does It Work?

Everblue’s returns and exchange policy gives you an option to return or exchange items purchased on Everblue for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Everblue for same or different sizes of same style or for any other item of the same or different value from Everblue within the specified exchange period subject to your address being serviceable for an exchange. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you

*All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g., shoes must be packed in the original shoe box).

Under Exchange Policy,

1.If you choose to exchange item purchased by you on Everblue for any other item of the same or different value from Everblue. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.

2.Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Everblue as the case may be, for an exchange.

3.Applicable refund for exchange will be triggered post successful pick and quality check of the original item from you.

4.Exchanges are only allowed for pin codes which are serviceable for an exchange.

5.Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple items at a time by initiating separate exchange request for each of the item.

6.Non- returnable products/categories cannot be exchanged. (Only applicable for Sales/ Festivals)

7.Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

8.Everblue shall reserve the right to restrict exchange of the items purchased on Everblue if customer in any way breaches or misuse this policy, as determined in Everblue’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

9.Everblue will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Everblue would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

To Return A Product To Everblue, Please Follow These Steps:

1.You can return products purchased from Everblue within the specified return/exchange period (check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

2.Create a 'Return Request' under “My Orders” section of Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

3.We offer pick-up facility in selected locations basis our courier serviceability.

4.Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

5.At any time, you can track the status of your return request on Website/Msite through your account.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE TAGS ARE MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

How Can I Check If Everblue Delivers To My PIN Code?

You can find out if Everblue delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” placed just above the ‘Add to Cart ‘icon and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How Do I Create A Return Request?

You can create a Return in three simple steps

• Sign in.

• Click the Returns/Exchange button

• Enter your registered email and order no.

• Complete the process.

I Have Created A Return Request. When Will The Product Be Picked Up?

Number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 24-48 hours.

I Have Created A Return Request. When Will I Get The Refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

• NEFT - 1 to 3 business days post refund initiation

• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner.

How Do I Place An Exchange Request On Everblue?

If you would like to exchange products purchased from Everblue, please follow below mentioned steps:

1. You can create exchange for products purchased from Everblue within the specified return/exchange period (check product details page for the same) under “My Orders” section of Website/M-site. If your address is serviceable for exchange, you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

2. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

3. Hand over the original product to our delivery staff, once the item returns to the warehouse and has undergone various quality checks, your exchange request will be processed. This procedure will happen in the span of 24-48 hours of the product returning to the warehouse. Please ensure that you hand over the original item along with its packaging available with you at the same address to which had been selected for delivery of the exchange item.

4. After the quality checks are done and the product has passed its inspections, your exchange items will be delivered to you.

5. At any time, you can track the status of your exchange requests under “My Orders” of Website/M-site.

Why Has My Return Been Put On Hold Beyond The Processing Time Given In The Policy?

At the time of creating the return request, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of reaching our warehouse,

• If the above conditions are met, then you return request will get processed.

• If the above conditions are not met, your return may be put on hold pending further clarification with our Contact Centre.

How Long Would It Take Me To Receive The Refund Of The Returned Product?

After the refund has been initiated by Everblue as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

• NEFT - 1 to 3 business days post refund initiation

• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note, Everblue initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Everblue warehouse. In case of any refund discrepancies, Everblue may at its sole discretion, request you to share with us a screenshot of your bank statement.

How Do I Return Multiple Products From A Single Order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pick up the products from the pickup address.

Does Everblue Pick Up The Product I Want To Return From My Location?

Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on Website/M-site.

We will pick up the return within 24-48 hours days from the request placement date.

Please keep the return shipment ready.

Why Has My Return Request Been Declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Everblue assumes no liability in this regard. For more details, please call our customer care.

Why Did The Pick-Up Of My Product Fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why Is My Returned Product Re-Shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Everblue assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

How Can I Get My Order Delivered Faster?

We have courier partner Such as DTDC, Xpressbees and Delhivery. These courier partner have a Good TAT of delivering the shipments.

I Have Received A Partial Item/Partial Order Or An Untenanted/Void Packet?

Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

• Please do not use the item for which claim is being raised.

• You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

• The snapshots of the packet and other boxes (If any) (Try to click proper snapshots of the sides which look tampered/damaged)

• In case of a partial item, then we will check with our warehouse team, what is the reason behind dispatch of partial shipment.

• In case of a void packet, then we will raise the query to courier partner. In case of fault of any courier partner then we will charge the amount from courier partner.

• The refund for prepaid/Cash on delivery orders will be done as per the returns and refunds policy.

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

• Failure to provide adequate information about the case.

• Failure to provide snapshots of the packet and box (if any)

• If a pilferage delivery was received, pilferage claims must be made within 24 hours.

• Please keep the packaging for 3 - 4 days post - delivery. We might need to pick-up you’re packaging for investigation at our end.

• You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as tags, wash instructions etc. only exchange return option would be provided basis serviceability and product type.

Cancellation Policy

What Is Everblue’s Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. For COD, refunds can only be made by online transactions. Upon initiating the cancellation process, an email will be sent to your registered email ID with a link to fill in your bank details. You will receive the refund to your account within 7-10 days from the time of order cancellation

Can I Modify The Shipping Address Of My Order After It Has Been Placed?

Yes, you can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of Website/M-site.

How Do I Cancel My Order?

Sign into your account, click on the Returns/exchange button, entre your registered email id and order no. and follow the rest of the process.

How Do I Cancel The Order Once It Has Been Placed?

Order can be cancelled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from ‘My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online

I Just Cancelled My Order. When Will I Receive My Refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card or Net Banking you will receive the refund to your account within 7-10 days from the time of order cancellation.